Your Mates Terms & Conditions
This website is operated by Your Mates Brewing Company Pty Ltd (ABN 36 602 634 257). By using or accessing this website, you agree to these terms and conditions. If you do not agree, please refrain from using or accessing the website. Your Mates Brewing Co. may update these terms and conditions from time to time, so we recommend checking them regularly.
Your Mates Brewing Co. values and respects the right to privacy of all individuals and organisations and complies with the provisions of the Privacy Act 1988 (Cth).
GENERAL CONDITIONS
Your content (excluding credit card information) may be transferred unencrypted across networks, while credit card details are always encrypted during transfer.
You agree not to reproduce, sell, or exploit any part of the Service or access to it without our written permission.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information on this site is inaccurate, incomplete, or outdated. The content is for general information and should not be relied upon without consulting more accurate or current sources. Use the information at your own risk. This site may include historical information, which is not current and is provided for reference only. We may modify the site’s content at any time but are not obligated to update it. It is your responsibility to monitor changes.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS
Some products or services are available exclusively online and may have limited quantities. These items are subject to return or exchange per our Refund Policy.
While we strive to display product colours and images accurately, we cannot guarantee your monitor's display will be perfect. We reserve the right to limit sales by person, region, or jurisdiction, as well as limit product quantities.
Product descriptions and pricing may change without notice, and we may discontinue any product at any time. We do not guarantee that our products or services will meet your expectations or that any service errors will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to limit sales, quantities, or availability of products to any person, region, or jurisdiction. Prices and product descriptions may change without notice, and we may discontinue products at any time. We do not guarantee that our products or information will meet your expectations or that service errors will be corrected.
You agree to provide accurate, up-to-date purchase and account information for all online purchases and to update your details as needed for transaction processing.
REFUND POLICY
We offer a 30-day return policy from the date you receive your item. To qualify, items must be unworn, unused, and in their original packaging, and you’ll need proof of purchase.
To start a return, contact us at shop@yourmatesbrewing.com. Returns should be sent to 41 Technology Drive, Warana 4575.
Refunds will be processed to your original payment method within 10 business days. If you haven’t received your refund after 15 business days, please contact us.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
SHIPPING POLICY
Please allow 1 to 2 business days (excluding public holidays) for your order to be processed and shipped.
A minimum purchase of $20 AUD is required for shipping. Unfortunately, due to the nature of freight, we cannot guarantee delivery times. Shipping to most major cities takes 1-2 business days, with regional shipping typically taking up to 5 business days. Shipping to remote areas and Western Australia may take longer. If your order is lost in transit, we will investigate with the freight company involved and replace or refund the order if the order cannot be found and delivered.
We do not offer international shipping at this time.
LOCAL PICK UP
We offer FREE local pick up at Your Mates BrewPub, 41 Technology Drive, Warana QLD. Online orders are usually ready in 24 hours if orders are placed before 3 pm.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free, nor do we warrant that results will be accurate or reliable. The Service may be removed or cancelled at any time without notice. Your use of the Service is at your own risk. All products and services are provided 'as is' and 'as available,' without warranties of any kind, express or implied, including implied warranties of merchantability or fitness for a particular purpose. Liability for any injury, loss, or damages is limited to the fullest extent permitted by law.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless Your Mates Brewing and our partners, directors, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
COMPLAINTS
If you have an issue with any of our products sold online or in-venue, or a dining-related concern, please let us know. We encourage you to lodge your complaint through our Contact Us page so we can resolve the matter before you consider leaving a Google or social media review. We're committed to addressing any concerns promptly.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to via email at info@yourmatesbrewing.com or via mail to Your Mates Brewing Co., 41 Technology Drive, Warana QLD 4575, Australia